Frequently Asked Questions
Q: Where are you located?
A: We are located in Edam, a town near Amsterdam, Netherlands. However, we are only an online store. Picking up items in our warehouse is possible in exceptional cases, but only by appointment by phone or email.
Q: What are the shipping rates?
A: We ship Worldwide, you can see all our shipping rates and transit times on our shipping rates page.
Q: Do you offer Express delivery?
A: Yes, we can offer you an Express shipment. In most cases we will use DHL Express to have your item delivered quickly around the world. Prices vary on weight and shipping destination. During checkout, the DHL Express option will be available to choose.
Q: What is the best way to clean the wax print fabrics & clothing?
A: We recommend if possible to wash the fabrics / clothing by hand, so the colors stay the most beautiful. The colors of the fabrics are colorfast and are suitable for machine washing at 40 degrees Celsius maximum. Do not tumble dry and do not use chemicals / bleach!
Note: All fabrics can shrink up to 5% by washing in the washing machine. This is quite normal with cotton fabrics. On average, they shrink about 3% after a first wash at 30 or 40 degrees Celsius. So keep this in mind when projecting.
Q: How can I return an item I purchased?
A: First, check our return policy to see if your purchase meets the return conditions. If it does, you can fill out the return form at the bottom of that page. After reviewing your request, we will send you the exact return instructions by email. You will receive these return instructions within 1-3 working days.
Q: How do I remove the stickers/labels from the fabrics?
A: Almost all African fabrics contain stickers on the fabric. These stickers have been put on by the manufacturer. Unfortunately, many of these stickers cannot simply be pulled off, as they may tear or leave adhesive residue. To avoid this, they can be completely removed using the following instructions: The easiest way to remove the stickers is to first iron the stickers from the back of the fabric with a steam iron, these stickers will then release on their own. To remove any remaining adhesive residue you can lightly steam it again and rub it off with a cloth, or wash short pieces of fabric afterwards at a maximum of 40 degrees Celsius. Do not use chemicals or other cleaning agents. Do not put in the dryer!
Watch our video to see how you can remove the stickers: